FAQ's
FAQ's
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com
Not necessarily, you can also place an order by proceeding as a Guest Customer however, we recommend you to Register yourself and Sign In for easy tracking of your orders and activities/Wish list.
Not necessarily, you can also place an order by proceeding as a Guest Customer however, we recommend you to Register yourself and Sign In for easy tracking of your orders and activities/Wish list.
1. If the customer is not having enough funds in Bank/Card Account
2. If due to any discrepancy in information provided during placing an order card is not being authorized by the bank
3. We may reject an order if a customer wants to receive products on an alternative address which is different than the billing address.
1. If the customer is not having enough funds in Bank/Card Account
2. If due to any discrepancy in information provided during placing an order card is not being authorized by the bank
3. We may reject an order if a customer wants to receive products on an alternative address which is different than the billing address.
As soon as we shall receive your order and its payment confirmation from the bank, you will immediately receive an auto generated email confirming that your order has been received and accepted.
As soon as we shall receive your order and its payment confirmation from the bank, you will immediately receive an auto generated email confirming that your order has been received and accepted.
The user name for the website is your registered e-mail address. In case you forget the e-mail address with which you have registered, please write us an email at customercare@blackbeautique.com and we will sort out the details for you.
The user name for the website is your registered e-mail address. In case you forget the e-mail address with which you have registered, please write us an email at customercare@blackbeautique.com and we will sort out the details for you.
Please use the Forgot My Password link on Sign in page of our web site. You will receive an e-mail with the new password on your registered e-mail address.
Please use the Forgot My Password link on Sign in page of our web site. You will receive an e-mail with the new password on your registered e-mail address.
We accept payment from all valid Debit and Credit cards.
We accept payment from all valid Debit and Credit cards.
Your card will automatically be charged as soon as you will pay for your order.
Your card will automatically be charged as soon as you will pay for your order.
Yes, in some countries you may be asked to pay the custom duty depending upon the law of your country.
Yes, in some countries you may be asked to pay the custom duty depending upon the law of your country.
For lost or stolen orders, please report your complaint within 2 working days after estimated delivery time.
For products damaged during shipping, please report us immediately on the day you receive them.
For lost or stolen orders, please report your complaint within 2 working days after estimated delivery time.
For products damaged during shipping, please report us immediately on the day you receive them.
The length of delivery and processing of orders depends upon your location.
• For UK Estimated time for Normal Delivery: 2 to 3 working days. Estimated time for Express Delivery for orders made before 3pm: Next working day.
• For Europe Estimated time for Delivery: 3 to 5 working days.
• For Rest of World Estimated time for Delivery: 5 to 10 working days.
The length of delivery and processing of orders depends upon your location.
• For UK Estimated time for Normal Delivery: 2 to 3 working days. Estimated time for Express Delivery for orders made before 3pm: Next working day.
• For Europe Estimated time for Delivery: 3 to 5 working days.
• For Rest of World Estimated time for Delivery: 5 to 10 working days.
If the products are in resalable condition and have the original packaging, we exchange the products easily and happily.
If a mistake is made from our side or you were not informed before we sent you an alternative product, we will do shipping at our cost. In case you change your mind about a product you must pay shipping charge again.
- Please e-mail us at customercare@blackbeautique.com with the Product Image and Invoice details for our reference before sending any products back.
- Once we receive the product in their original packaging and unused we will either replace the product subject to stock availability or refund the amount.
If the products are in resalable condition and have the original packaging, we exchange the products easily and happily.
If a mistake is made from our side or you were not informed before we sent you an alternative product, we will do shipping at our cost. In case you change your mind about a product you must pay shipping charge again.
- Please e-mail us at customercare@blackbeautique.com with the Product Image and Invoice details for our reference before sending any products back.
- Once we receive the product in their original packaging and unused we will either replace the product subject to stock availability or refund the amount.
Yes, all prices include the VAT.
Yes, all prices include the VAT.
The orders are processed by 6PM GMT every day.
In case you want to change the items OR cancel your order notify us at customercare@fairnessco.com before the orders have been processed from our end.
In case for any reason you couldn’t do that and your order has already got processed and reached you, we request you to contact us through email and provide a proper justification for cancelling the order and we will help you on the next steps.
The orders are processed by 6PM GMT every day.
In case you want to change the items OR cancel your order notify us at customercare@fairnessco.com before the orders have been processed from our end.
In case for any reason you couldn’t do that and your order has already got processed and reached you, we request you to contact us through email and provide a proper justification for cancelling the order and we will help you on the next steps.