Shipping

We  are based in the United Kingdom and we usually dispatch orders between 12 - 36 hours, Monday - Friday.  Occasionally, we also dispatch orders on Saturdays. There may be dispatch and delivery delays on weekends, Public/Bank Holidays, Black Friday and Cyber Monday sale periods. 

 

Postage

Cost           

Delivery time after dispatch

*UK Standard Delivery - product orders £50 or more

FREE  2 - 5 working days 

*UK Standard Delivery

£3.99

2 - 5 working days 

*UK Express dispatch & delivery £4.99 1 - 2 working days (mainland UK) 
Europe Zone 1 Tracked & Signed Refer to checkout 

3-7 working days 

Europe Zone 2 Tracked & Signed Refer to checkout  5-10 working days 
Africa Refer to checkout  5-10 working days
Australia  Refer to checkout  7-14 working days 
New Zealand Refer to checkout  7-1working days 
Asia/Middle East (selected countries) Refer to checkout 7-14 working days 

 

* UK: Excludes Ireland and Channel Islands

 For any other country which shipping cost is not readily accessible via the checkout, please contact us. We may able to provide a custom quote. 

We will deliver goods in accordance with  the delivery option you selected when you  placed the order. Any delivery period given are suggestive only and are subject to delays or changes, especially during sale periods and holiday seasoning. Large orders may be dispatched into parts.

 

Returns

Our Returns Policy

Black Beautique items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact.

You must also notify us in writing or by email that you are returning your purchase within 28 days of dispatch, beginning the day after the day on which you receive the product.

Please ensure that you also return any complimentary gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.

If you receive any items which are faulty or damaged, please return the items within 28 days and we can either offer a full refund or issue a replacement. We recommend a photograph is taken of the item prior to returning it as we may require photographical evidence to support claims for damages at the discretion of our management.

If you do not have your invoice or despatch note, please include an explanatory note quoting your order number and reason for return.

Reimbursements can only be refunded back to the same credit/debit card that was used to complete the purchase transaction.

If you wish to cancel an order please notify Black Beautique by email at customercare@blackbeautique.com within 14 days and return all goods in original condition.

Orders can be cancelled on the same day before 6:00pm (if your order is still in our possession and not despatched).Otherwise you will have to wait until you receive the items and then send them back to us to get the refund for the total amount of products.

Please note we will not cover return postage costs and also please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our offices.

In the rare occasion of a customer receiving an incorrect item, Black Beautique will happily, upon receipt of the returned incorrect item, send the correct item and refund the return postage.

Our Returns Address is:

Black Beautique,

71-75 Shelton Street,

London,

WC2H 9BP.

United Kingdom,



                                                

 

 

Shipping

We  are based in the United Kingdom and we usually dispatch orders between 12 - 36 hours, Monday - Friday.  Occasionally, we also dispatch orders on Saturdays. There may be dispatch and delivery delays on weekends, Public/Bank Holidays, Black Friday and Cyber Monday sale periods. 

 

Postage

Cost           

Delivery time after dispatch

*UK Standard Delivery - product orders £50 or more

FREE  2 - 5 working days 

*UK Standard Delivery

£3.99

2 - 5 working days 

*UK Express dispatch & delivery £4.99 1 - 2 working days (mainland UK) 
Europe Zone 1 Tracked & Signed Refer to checkout 

3-7 working days 

Europe Zone 2 Tracked & Signed Refer to checkout  5-10 working days 
Africa Refer to checkout  5-10 working days
Australia  Refer to checkout  7-14 working days 
New Zealand Refer to checkout  7-1working days 
Asia/Middle East (selected countries) Refer to checkout 7-14 working days 

 

* UK: Excludes Ireland and Channel Islands

 For any other country which shipping cost is not readily accessible via the checkout, please contact us. We may able to provide a custom quote. 

We will deliver goods in accordance with  the delivery option you selected when you  placed the order. Any delivery period given are suggestive only and are subject to delays or changes, especially during sale periods and holiday seasoning. Large orders may be dispatched into parts.

 

Returns

Our Returns Policy

Black Beautique items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact.

You must also notify us in writing or by email that you are returning your purchase within 28 days of dispatch, beginning the day after the day on which you receive the product.

Please ensure that you also return any complimentary gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.

If you receive any items which are faulty or damaged, please return the items within 28 days and we can either offer a full refund or issue a replacement. We recommend a photograph is taken of the item prior to returning it as we may require photographical evidence to support claims for damages at the discretion of our management.

If you do not have your invoice or despatch note, please include an explanatory note quoting your order number and reason for return.

Reimbursements can only be refunded back to the same credit/debit card that was used to complete the purchase transaction.

If you wish to cancel an order please notify Black Beautique by email at customercare@blackbeautique.com within 14 days and return all goods in original condition.

Orders can be cancelled on the same day before 6:00pm (if your order is still in our possession and not despatched).Otherwise you will have to wait until you receive the items and then send them back to us to get the refund for the total amount of products.

Please note we will not cover return postage costs and also please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our offices.

In the rare occasion of a customer receiving an incorrect item, Black Beautique will happily, upon receipt of the returned incorrect item, send the correct item and refund the return postage.

Our Returns Address is:

Black Beautique,

71-75 Shelton Street,

London,

WC2H 9BP.

United Kingdom,